Privacy Policy for Elite Travel & Bookings e-commerce site in line with South African POPIA compliance

 

PRIVACY POLICY

Elite Travel & Bookings values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website elitetravel.co.za (“Website”). By using our Website, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information:

* Name, surname
* Contact details (email address, phone number, physical address)
* Identification/passport details
* Payment details (processed securely via third-party payment gateways)
* Travel preferences and booking history
1.2 Non-Personal Information:

* Browser type and version
* Device type and operating system
* Pages visited on our Website
* IP address and location data

2. How We Collect Information

We collect information in the following ways:

* Directly from you when you create an account, make a booking, or contact us
* Automatically when you browse our Website (via cookies and analytics tools)
* From third-party providers who assist in processing your bookings

3. How We Use Your Information

We use your information to:

* Process and confirm bookings
* Communicate with you about your bookings or enquiries
* Send you promotional offers (if you have opted in)
* Improve our Website and customer service
* Comply with legal and regulatory requirements

4. Sharing of Information

We may share your information with:

* Third-party service providers (airlines, hotels, tour operators, payment processors) to complete your bookings
* Our business partners, where you have agreed to receive offers from them
* Authorities or regulators where required by law

We will never sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience.

* You can disable cookies in your browser settings, but some features of the Website may not work properly without them.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, theft, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights in accordance with POPIA

You have the right to:

* Access the personal information we hold about you
* Request correction or deletion of your personal information
* Withdraw consent for us to process your personal data
* Lodge a complaint with the Information Regulator

Information Regulator (South Africa)
Website: [https://www.justice.gov.za/inforeg](https://www.justice.gov.za/inforeg)
Email: inforeg@justice.gov.za

8. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Website, with the effective date updated accordingly.

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: bookings@elitetravel.co.za